Refunds/Returns

Returns:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at ajessentials@yahoo.com with details of the product and the defect, within 3 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange.

Discounted items are final sale. Under no circumstances do we offer refunds.

By purchasing from our store, you agree to our no return policy.

Invoice:
Thank you for choosing to do business with us. We appreciate your trust and confidence in our services. To ensure timely and efficient processing of payments, we have established the following invoice payment policy:

All invoices are due and payable within 24-48 hours of receipt. Orders will be prepared in the order they are received. Payment can be made by credit card, debit card and shop pay installments.

If you have any questions or concerns regarding your invoice or payment, please contact us immediately at ajessentials@yahoo.com. We are committed to working with you to resolve any issues or concerns in a timely and professional manner.

By choosing to work with us, you agree to our 24-48 hour invoice payment policy. We appreciate your prompt attention to payment and look forward to continuing to serve you in the future.